Returns and Refunds

Return period

You can request a return within five (5) days of receiving your order, stating the reason for the return.

Condition of the product

For a return to be accepted, the product must:

• be unopened and unused;
• be in perfect condition, undamaged, and in the same state as when you received it;
• include its original packaging with security seals intact.

For hygiene and preservation reasons we do not accept products that are opened, used or damaged by the customer.

How to request a return

1. Contact us on WhatsApp or at info@marassinaperu.com within the 5-day period.
2. Give your order number, the product and the reason for the return, with photos if possible.
3. We will confirm whether the return is approved and how to send the product to us.

Please do not send any product without our prior approval.

Shipping costs and risk

The cost of shipping the return, and the risk of loss or damage in transit, are borne by the customer. We recommend a service with tracking.

If the product arrived defective, damaged or different from what you ordered, we cover the return shipping cost.

Refund

Once we have received and inspected the product, we will confirm whether a refund applies. If so, it is made to the original payment method within 7 business days. Original shipping costs are not refunded unless the mistake was ours.

If the product does not meet the conditions, we will let you know and may send it back to you at your expense.

Defective products or order errors

If you receive a damaged or defective product, or one that differs from your order, let us know within 5 days of delivery, with photos. We will offer a replacement or a refund. You can also use our Complaints Book.